Click SHOP > Choose Rental/Goood Plan(For Hire Purchase) Or Outright (Cash/CC) > Fill In Your Informations > Fill In Your Card Information For 1 Month Advance Payment > CUCKOO Will Send SMS & E-mail Confirmation.
Click SHOP > Choose Rental/Goood Plan(For Hire Purchase) Or Outright (Cash/CC) > Fill In Your Informations > Fill In Your Card Information For 1 Month Advance Payment > CUCKOO Will Send SMS & E-mail Confirmation.
Click SHOP > Choose Rental/Goood Plan(For Hire Purchase) Or Outright (Cash/CC) > Fill In Your Informations > Fill In Your Card Information For 1 Month Advance Payment > CUCKOO Will Send SMS & E-mail Confirmation.
Click SHOP > Choose Rental/Goood Plan(For Hire Purchase) Or Outright (Cash/CC) > Fill In Your Informations > Fill In Your Card Information For 1 Month Advance Payment > CUCKOO Will Send SMS & E-mail Confirmation.
Click SHOP > Choose Rental/Goood Plan(For Hire Purchase) Or Outright (Cash/CC) > Fill In Your Informations > Fill In Your Card Information For 1 Month Advance Payment > CUCKOO Will Send SMS & E-mail Confirmation.

FREQUENTLY ASKED QUESTIONS CUCKOO E-BRANDSTORE

  1. WHAT IS THE PROCESS TO ORDER THROUGH CUCKOO E-BRANDSTORE?
    Choose product > Fill in your information > pay 1 month advance payment for rental or hire purchase > CUCKOO send SMS & e-mail confirmation > CUCKOO call for risk assessment and order verification > NCSC Call to arrange delivery AS SOON AS POSSIBLE.

  2. IS THERE ANY CHARGES FOR DELIVERY AND INSTALLATION?
    Free delivery and installation for all CUCKOO Products except Marvel DIY Plan.

  3. HOW MUCH NEED TO PAY UPON REGISTERATION?
    For water and air purifier, customer need to pay 1 month advance payment for registeration, payment is deducted from your debit or credit card.

  4. SERVICE & WARRANTY AFTER INSTALLATION.
    For hire purchase or rental, customer will get free service & warranty during hire purchase or rental period.

    For outright purchase of water purifier, customer will get 1+1+1* year free service & warranty.
    *please refer to current promotion on e-brandstore when purchase.

    For outright purchase of air purifier, customer will get 1+1* year free service & warranty.
    *please refer to current promotion on e-brandstore when purchase.

  5. HOW CAN I CANCEL MY ORDER OR TERMINATE MY RENTAL?
    Before installation :
    We will inform our Sales Agent (Natural Executive) who is in charge of your sales order to assist you in this regard.

    After Installation :
    According to the sales agreement, there will be termination fee applied if the customer intend to terminate the rental contract within 3 years. The rental termination fee is calculated based on the balance month’s rental fee. Another option is you may transfer product ownership (family members or friends to continue the contract) to avoid the termination fee.

  6. RELOCATION OF WATER PURIFIER AND AIR PURIFIER.
    Free relocation once a year during hire purchase period while for outright purchase free once a year during NCS period.

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